FAQ

How do I make a purchase?

Shopping online at Rouche is easy!

If you know what you are looking for, you can navigate through the site using the drop down top menu. 

Once you have found an item you wish to purchase, select your size and click on the 'Add to Cart' button underneath each item.

To review the items in your shopping bag, click the ‘Shopping Cart' link at the top of the page.

 Click 'Go to Checkout' to complete your order.

 

What countries does Rouche ship to and how much does delivery cost?

Within New Zealand 

(includes tracking number and insurance) 

Delivery method Approx Delivery Time Order Value Price

Courier Post 1 - 3 Working Days Over NZD $200 FREE

Courier Post 1 - 3 Working Days Under NZD $200 NZD $10

 

Australia 

(includes tracking number and insurance) 

Delivery method Approx Delivery Time Order Value Price

DHL Express 1 - 5 Working Days Over NZD $200 FREE

DHL Express 1 - 5 Working Days Under NZD $200 NZD $25

 

Rest Of The World* 

(includes tracking number and insurance) 

DHL Express 3 - 10 working days all orders $55 

 *Rouche offers flat rate to NZ, Australia, and ship worldwide aside from the following countries: Africa, Belgium, Bulgaria, China, Egypt, Ghana, Indonesia, Israel, Lithuania, Malaysia, Russia, Nigeria, Pakistan, Palestine, Romania, Turkey, Ukraine, Yugoslavia.

 

Which size should I choose?

All products are sold by the sizing scheme used by the individual designer. To convert this to your usual size, simply click on the ‘size chart’ link that you will find on every product page.

Sizes can vary greatly by designer, therefore, where an item runs small or large to size, we will indicate in the item description. Our team try on every item that we stock, and can answer all your questions on sizing and fit. Simply email size@rouche.co.nz for advice.

 

Can I return a sale item?

Sale items are non refundable but we will happily accept sale items back for an exchange or online credit.

 

Can I return a item purchased from the Outlet

Items located in the Rouche ‘Outlet’ section of the website are considered final sale and cannot be returned for a refund, exchange or credit unless faulty. Please choose carefully.