FAQ


How do I make a purchase?

Shopping online at ROUCHE is easy!

If you know what you are looking for, you can navigate through the site using the drop down top menu searching by Designer or by Category. 

Once you have found an item you wish to purchase, select your size and click on the 'Add to Cart' button underneath each item.

To review the items in your shopping bag, click the ‘Shopping Cart' at the top of the page.

 Click 'Go to Checkout' to complete your order.

 

What countries does ROUCHE ship to and how much does delivery cost? 

All prices are shown in New Zealand dollars.

Please email ROUCHE on info@rouche.co.nz if you require 'Priority Processing', this is an extra $20. Payment is to be processed over the phone. 

Within New Zealand 

1 - 4 Working Days    Purchases over $200 // FREE Shipping

1 - 4 Working Days    Purchases under $200 // $5 Shipping

Please allow extra time for Rural Delivery.

 

Australia 

3 - 10 Working Days     Purchases over $200 // FREE Shipping

3 - 10 Working Days    Purchases under $200 // $25 Shipping

 

Rest Of The World* 

5 - 15 working days      All purchases // $55 Shipping

 *ROUCHE offers flat rate to NZ, Australia, and ship worldwide aside from the following countries: Africa, Belgium, Bulgaria, China, Egypt, Ghana, Indonesia, Israel, Lithuania, Malaysia, Russia, Nigeria, Pakistan, Palestine, Romania, Turkey, Ukraine, Yugoslavia.

 

Which size should I choose?

All products are sold by the sizing scheme used by the individual designer. Because sizing and cut will vary between brands, please contact us if you require any information. Please feel free to contact us info@rouche.co.nz . We are happy to advise on sizing, fabrics and fits as best we can.

 

Can I return a 'Sale' item?

Sale items are non refundable but we will happily accept sale items back for an exchange or online credit within the designated time period stated on your receipt.

 

Can I return a item purchased from the 'Outlet'?

Items located in the ROUCHE ‘Outlet’ section of the website are considered final sale and cannot be returned for a refund, exchange or credit unless proven faulty. Please choose carefully.